At Kashmir Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we handle it when you use our website, mobile site, or booking services.
1. Information We Collect
We collect the following types of information:
- Contact & Identity Data: Name, email address, phone number, WhatsApp number, and address provided when you enquire, register, or make a booking.
- Booking & Payment Data: Travel dates, group size, package or hotel preferences, and payment method details (we do not store full card numbers).
- Usage Data: Pages visited, time spent on site, device type, browser, and IP address — collected automatically via cookies and analytics tools.
- Communications: Messages, enquiries, and reviews you submit through our forms or WhatsApp.
2. How We Use Your Information
- To process bookings and send confirmation, itinerary, and invoice communications.
- To respond to enquiries and provide customer support via email, phone, or WhatsApp.
- To personalise your experience and recommend relevant packages and destinations.
- To send promotional offers and travel updates (you may opt out at any time).
- To improve our website, services, and booking flow using aggregated analytics.
- To comply with legal obligations under Indian law.
3. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service Partners: Hotels, houseboat operators, vehicle vendors, and activity providers necessary to fulfil your booking.
- Payment Processors: Razorpay, Stripe, or other PCI-compliant gateways for secure payment handling.
- Government Authorities: Where required by law (e.g. J&K Tourism registration compliance).
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. Booking records are retained for a minimum of 3 years under Indian GST regulations.
5. Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, email us at privacy@example.com.
6. Cookies
We use cookies to improve your experience. Please read our Cookie Policy for full details.
7. Security
We implement SSL encryption, access controls, and industry-standard security measures to protect your data. However, no method of internet transmission is 100% secure.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. The "effective date" at the top of this page will reflect the latest revision. Continued use of our site constitutes acceptance of the revised policy.
10. Contact Us
For any privacy-related questions, write to us at:
Kashmir Travels
Dal Lake Boulevard, Srinagar, Jammu & Kashmir — 190001
Email: privacy@example.com
WhatsApp: +91 6005059720