Kashmir Travels strives to provide exceptional travel experiences. We understand that plans change, and we have designed our refund policy to be as fair and transparent as possible.
1. Cancellation by the Guest
If you need to cancel your booking, please notify us in writing at bookings@example.com as soon as possible. The following schedule applies:
| Cancellation Notice | Refund |
|---|---|
| 30 or more days before travel date | 100% refund minus 5% processing fee |
| 15 to 29 days before travel date | 50% refund |
| 7 to 14 days before travel date | 25% refund |
| Less than 7 days / No-show | No refund |
2. Cancellation by Kashmir Travels
If Kashmir Travels cancels your booking due to natural disasters, government restrictions, security alerts, force majeure, or circumstances beyond our control, you will receive a full refund within 7–10 business days, or a credit note valid for 12 months — whichever you prefer.
3. Partial Cancellations
If you cancel only part of your booking (e.g. one activity from a package), the refund will be calculated proportionally according to the above schedule, subject to minimum group-size requirements for the remaining services.
4. Non-Refundable Items
The following are non-refundable under any circumstances:
- Permit and entry fee charges (e.g. Gondola passes, restricted area permits)
- Third-party bookings made on your behalf where the supplier's own non-refundable policy applies
- Same-day bookings cancelled after service commencement
5. Refund Processing Time
Approved refunds are processed within 7–10 business days. The time for the amount to reflect in your account depends on your bank or payment provider and may take an additional 3–5 business days.
6. Payment Gateway Fees
A 5% payment gateway charge is non-refundable on all cancellations where a refund is due. This covers the transaction cost charged to us by our payment processors.
7. How to Request a Refund
- Email bookings@example.com with your booking reference number, travel date, and reason for cancellation.
- Our team will confirm receipt within 24 hours.
- Refunds will be credited to the original payment method.
8. Disputes
If you believe a refund has been incorrectly calculated, please contact us at support@example.com. We aim to resolve all disputes within 5 business days.
9. Contact
Kashmir Travels — Refund & Booking Support
Email: bookings@example.com
WhatsApp: +91 6005059720
Hours: 9 AM – 9 PM (IST), 7 days a week